Terms of Service

1. Who you are contracting with

1.1 These terms are an agreement between you and:

LeMans Labs OÜ
Legal form: osaühing (private limited company) under the law of the Republic of Estonia
Commercial Register code: 16872044 (Estonian Commercial Register)
Registered address: Valukoja 8/1, 11415 Tallinn, Estonia
Website: lemanslabs.com
Contact, including formal notices and service of documents: [email protected], or the registered address above
Data protection: [email protected]

1.2 "We", "us" and "our" mean LeMans Labs OÜ. "You" and "your" mean the person or organisation that buys a report or uses the site. "LeMans Labs" is a brand name; the legal person behind it, and the party to every contract of sale, is LeMans Labs OÜ.

1.3 There is no separate legal notice page. Provider identification, the contact routes, the address for service, the governing law, the courts, the consumer complaints route and the data protection supervisory authority are published here, in this section and in sections 19, 20 and 21, and in the Privacy Policy. Both documents are linked from every page of this site and are reachable without an account, a purchase or a sign-in. Nothing about who we are is kept behind a further page.

1.4 The two mailboxes, and how they are treated. [email protected] is the address for anything at all, including a formal complaint, a legal notice and service of documents. [email protected] is the address for data protection and for anything about a report that names you. A message counts as received on the day it arrives at either address, and we will not refuse a notice, a complaint or a rights request because it was sent to the other one. We operate no telephone line and correspond in English.

1.5 Another product of the same company. LeMans Labs OÜ also operates ewpire.com, a separate service with its own terms and privacy notice. Same company, different product. Nothing agreed on one applies to the other. The two sites publish different provider blocks in one respect: ewpire.com publishes the company's tax registration number and this site does not. That is a decision about what each site displays. It is not a statement that your purchase is untaxed and it changes nothing about what is charged, accounted for or shown on an invoice; section 2 of the Payment Terms governs that.

2. These terms, and the documents that form part of them

2.1 Acceptance. You accept these terms when you place an order, and by using the site.

2.2 What is live today. These terms are published before launch. At the effective date checkout is not open, no report has been sold, and the parts of the service that produce, deliver and store a report are not built. Neither is the consent step in 4.6, the eligibility check in 4.5, the screening in 14.5 or the checkout control in 14.6. A clause describing something the service will do is written with will and takes effect for you when you buy. A clause stating a rule, a right or a prohibition applies from the moment there is a contract between us. Where any sentence in this document is nevertheless written in the present tense about a system that is not yet running, that is a defect in this document rather than a claim we are making: the future tense governs and we will correct the sentence.

2.3 The documents that form part of this contract. The Acceptable Use Policy, Refund Policy, Payment Terms, AI Transparency and Limitations notice, Report Accuracy and Public Data notice, Intellectual Property notice and Data Retention notice. If you bought during an invited beta, the Beta Features notice also forms part of it.

2.4 Documents that are not terms of this contract, and what they still do. The Privacy Policy, Cookie Policy, Security and Sub-processors notices are not terms of this contract. We do not ask you to agree to them as a condition of buying and they impose no obligations on you.

That says nothing about their effect as statements we made to you. They are statements made before you buy, and this clause does not and could not take that away. Where one of them describes the product, that description forms part of the description in 2.5 and you may rely on it. Where one of them describes how we handle information about you, it is what we do and you may hold us to it. That is why we record with your order which version of the Privacy Policy you were shown, under 5.6.

If a Report Names You is written for a person who is not our customer. Nothing in your contract with us limits or affects anything in it, and nothing in it gives you any right.

2.5 The product description is part of what you are entitled to receive, and this is what it consists of. What you buy is described by: section 3 of these terms; the Report Accuracy and Public Data notice, including its specification of what a report is made of and its source floor; the AI Transparency and Limitations notice; and the statements on the product page for the product you bought, as they were displayed to you on the day you ordered, a copy of which we keep with your order under 5.6. That description forms part of this contract. We rely on no entire-agreement term, we do not ask you to agree that our public statements have no effect, and nothing elsewhere in these terms displaces the description.

Two limits on that, stated here rather than argued later.

2.5.1 The published samples. The samples at /samples show the format, the section structure and the rubric. Every number printed in them is illustrative and none is a measurement of anything, as the Report Accuracy notice states. They are not a representation about how many sources your report will read, how long it will be, or what it will say about any subject. Where a sample and section 3 differ on what a delivered report carries, section 3 governs.

2.5.2 Speed and priority are not a service level. A stated turnaround, a stated processing priority, or any other statement about the speed or the ordering of our work, is an estimate of how the process normally performs. It is not a service level and not an entitlement. Clauses 7.1, 7.2 and 7.6 are the whole of what we owe you on timing, and we do not sell a faster place in any queue.

2.5.3 Quantities. The only quantities we commit to are the number of sections for the product you bought, the six dimension values and the arithmetic that produces the headline from them, both stated in section 3, and the minimum number of distinct sources in 10.1. We publish no typical or expected source count and no accuracy rate. If a surface we control nevertheless states a quantity for a report, that is our error and not yours: we will correct it, and until it is corrected the statement stands as part of the description in 2.5 and you may rely on it.

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2.6 Conflicts, and the only order of precedence. This is the only order of precedence in our documents and it applies wherever two of them differ:

1. Mandatory law that applies to you, which prevails over everything below.
2. Where you are a consumer, whichever of our documents gives you the more favourable position on the point in question. We will not rely against a consumer on the less favourable of two things we published.
3. On refunds, cancellation and money coming back, the Refund Policy, except that section 6 of these terms states the withdrawal right itself and the mechanics by which it is given up, and the Refund Policy neither adds to nor subtracts from that.
4. On price, tax, invoices and currency, the Payment Terms.
5. On what a report is, and on what happens when a finding is disputed, the Report Accuracy notice and the AI Transparency notice.
6. On automated access to this website, the Intellectual Property notice.
7. On how long we keep things, the Data Retention notice.
8. On everything else, these terms.

No other document of ours states a precedence rule. If one appears to, this clause governs.

2.7 Which version applies. The version in force when you order governs that order. See section 17.

3. What a report is, and what it is not

3.1 What it is. A report is a one-time written analysis of publicly available information about a subject, produced on demand and delivered as a structured document divided into numbered sections. Each finding will name the evidence it came from and carry an evidence strength calculated from that evidence. The rubric it is scored against is published at /intelligence-score. Who a report may be about, and whose agreement is required first, is in section 4.

3.2 The Intelligence Score. Each report prints six dimension values, each an integer from 0 to 100. The headline score of a report is the plain unweighted arithmetic mean of that report's six printed dimension values, rounded once to the nearest integer. An Executive Package is two reports and prints two headline scores, one for each of them, each computed that way from its own six values. There is no weighting, no curve and no adjustment of any kind in any of them, so you can reproduce every headline number by hand from the values printed beside it. The bands and how to read them are in the AI Transparency notice.

3.3 Scores are not comparable across rubrics, and we compute no figure across both. The company rubric and the founder rubric measure different things. A company score of 79 and a founder score of 79 are not the same fact, and we do not place a company score and a founder score on a shared scale, ranking or sorted list, nor may you.

Until 14 August 2026 an Executive Package printed one further figure, a Combined Executive Score, being the mean of all twelve dimension values. It has been withdrawn, together with the founder-company analysis it belonged to, and no order placed after that date produces one. The reason is stated rather than left to be inferred: both that figure and that analysis treated the person named in an order and the company named in it as connected, and nothing in our ordering process establishes that they are. A buyer could name themselves and a company they have never had anything to do with, and we would have had no way to know. We do not charge for reading a relationship we have not verified.

An Executive Package is therefore two separate reports. Neither is a statement about the other, the two headline scores are not compared with each other by us and must not be by you, and we publish no leaderboard, chart or sorted list of any of these numbers.

3.4 No human reads a report before it is delivered. Reports are produced by automated systems end to end. Nobody at LeMans Labs reviews, approves or edits a report before you receive it.

This is not confined to this page. The full disclosure in the AI Transparency notice – that a report is produced by automated systems reading publicly available information, that no person reviews it before delivery, that findings carry the evidence they came from, and that automated analysis can be wrong – will be shown to you on the checkout page above the control that takes your money, in the report header above the score, and in the delivery email. It will be one string rendered from one place, so its wording cannot differ between those surfaces, and a checkout page or a report surface that renders without it will not render at all.

3.5 Not professional advice. A report is not legal, financial, investment, tax, accounting, regulatory, employment or any other professional advice, and we are not your adviser. Where a report sets out options, priorities, a ranked recommendation set or a plan, those are produced by an automated system from the public record. They are not a professional recommendation, they are not tailored to your circumstances, and they must not be the sole basis for any decision with material consequences. You remain responsible for your own decisions and for taking independent advice where it matters.

3.6 What else it is not. Not a background check, a due-diligence report, an identity or credit check, a valuation, a prediction, a ranking, or a judgement of the quality of a business or a person. Not a consumer report; see 9.2.

3.7 Limits you should assume. A report reads only what is publicly available at the moment it runs, and the public record can be wrong, incomplete, out of date, or about somebody else with the same name. An evidence strength measures how much independent evidence supports a finding, not the probability that the finding is true. The system can be wrong. The AI Transparency notice and the Report Accuracy notice set out the known failure modes in full, and they are part of the description in 2.5.

4. Who a report may be about

4.1 Companies. A report may be about a company or other organisation.

4.2 People. A report may be about a person only in that person's professional capacity, and only where the public professional record identifies them well enough for the analysis to be about them rather than about somebody who shares their name. It may not be about a private individual with no public professional record. Where the subject is a natural person, 4.6 applies in addition and no report is produced without it.

4.3 Your warranty when the subject is a person. Each time you order a report about a natural person you warrant, and we rely on it, that:

(a) the subject falls within 4.2;
(b) you are not ordering in connection with a personal, family, domestic, romantic or intimate relationship between you and the subject, current or former;
(c) you are not ordering in connection with a protective, restraining or non-molestation order, or with litigation, a dispute, a complaint, an investigation or a harassment complaint to which you and the subject are both party;
(d) the subject is not, so far as you know or have reason to believe, under 18, and you will tell us at once if you learn otherwise;
(e) so far as you know or have reason to believe, the subject has not asked you not to research or contact them;
(f) your interest is professional, being investment, corporate development, partnership, commercial or competitive diligence, or an equivalent business purpose;
(g) you are not buying the report to make or inform a decision about employment, credit, insurance or housing; and
(h) where you name the subject as someone other than yourself, the contact address you give us for them under 4.6 is an address you believe on reasonable grounds reaches that person and nobody else.

We ask you to warrant only what you can know. The subject's age is qualified by what you know or have reason to believe, because you cannot verify it and we will not ask you to guarantee a fact you cannot check. The obligation to refuse a subject we cannot place in adulthood is ours, and it is at 15.2.

4.4 How this is taken, and what follows. Before checkout opens this warranty will be presented as its own control, separate from acceptance of these terms and from any other tick, not pre-ticked, with the wording as displayed stored against your order. Statement (g) will be taken separately again as the attestation in 9.2. If any part of 4.3 is untrue we may refuse the order, cancel it after payment, or withdraw a delivered report under section 15; breach ends your licence under 8.8 and, if you are a business buyer, grounds the indemnity in section 13. A warranty in 4.3 that you knew to be untrue when you gave it, and in particular an assertion under 4.6 of an agreement you did not have, is a material breach of this contract: your licence ends, no refund is due, and we may decline to sell to you again.

4.5 A gate, not only a promise. Eligibility will be checked when you submit a brief, before money is taken and before any search is run, and checkout will not open until that check is in service. The check will refuse a subject it cannot place on the public professional record. It will not catch everything: passing it is not a finding that your order was permitted, and it waives nothing in 4.3, in 4.6 or in 15.2.

4.6 A report about a person is a report about you. A report about a natural person is produced in one situation only.

(a) The subject is you. At checkout you confirm, in a statement that starts unticked and is stored with your order, that the person the report is about is you and that you consent to it. That statement may be taken together with the screening confirmation in 9.2 as one control carrying both, and with nothing else. We satisfy ourselves of that by your control of the email address or of the profile the report is bound to.

(b) The subject is somebody else. Not offered, at any price, on any route.

Amended 9 August 2026. Limb (b) previously described a second route: we emailed the person, told them what the report was and who had asked for it, and produced nothing until they replied confirming. That route is withdrawn rather than deleted - the machinery built for it is dormant, 4.7 below still governs any order that ever ran under it, and bringing it back is a decision with an open question in front of it rather than a switch. Until then a request for a report about somebody else is refused and refunded.

The reasoning that closed limb (b) is worth keeping in front of a reader, because it is also why we will not reopen it casually. A permission asserted by one party about another is not something we can demonstrate. The person a report is about is not a party to this contract and cannot be bound by anything in it. And a report about somebody who never hears of it is the outcome this product is designed to make impossible rather than merely to prohibit. Selling only self-reports is the shortest way to all three.

This step is automated end to end. No person at LeMans Labs reads your brief, the address you give, or the subject's reply.

4.7 If an agreement given under the withdrawn route is taken back. This clause governs only an order produced under 4.6(b) while that route was open. If the person named did not confirm within the window stated at checkout, or refused, the order was cancelled and the whole of what you paid refunded automatically, without your having to ask and without our telling you which of the two happened. A confirmation given under 4.6(b) may be withdrawn by that person at any time, before or after delivery, without a reason and without our agreement. Where it is withdrawn we stop any production in progress, withdraw any delivered report under 15.4, and refund you in full under 8.8. That is not a concession that the report was faulty, and it is not something we can offer you a way around: the right belongs to somebody who is not a party to this contract and who cannot be made to negotiate for it.

4.8 Where the subject rules and the warranty are stated. Clause 4.2, the warranty in 4.3 and the consent rule in 4.6 are the whole of the subject rules. Section 2 of the Acceptable Use Policy states the same rules and is rendered from the same source text, so the two documents cannot state them differently. Where the two nevertheless read differently, the version that imposes less on you governs, the difference is an error in that policy, and we will correct it. No other document adds to, qualifies or narrows 4.3, and we will not rely against you on any version of the warranty other than the one recorded against your order under 5.6.

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5. Ordering, price and payment

5.1 How an order will be made. You give us a brief: the subject's name, a URL that identifies them, an email address for them where 4.6(b) applies, and optionally up to 600 characters of context. We will run a coverage check, show you the total price including tax, show you in one place above the pay control the disclosure in 3.4 and the bar in 9.2, and take the confirmations in 4.3, 6.3, 9.2 and 14.2. A contract is formed when we confirm your order after payment is authorised, not when you press the pay control. Where 4.6(b) applies, the consent request goes out on that confirmation and nothing else happens until the reply arrives.

5.2 Price and tax. Prices are those published at lemanslabs.com/pricing and on each product page at the time of your order. There is one figure per region – euro, pound sterling or United States dollar – and which of them you are charged in is set from the billing country you give at checkout, before you pay. They are not conversions of one another and we do not offer a choice between them.

Our prices are tax-inclusive. Where tax is due on your purchase it is accounted for out of the published price and is never added to it, so the number shown to you before you are bound is the number charged. Where the tax position for your location cannot be determined at checkout, checkout stops: no order is placed and no charge is made, and we will not fall back to charging you as though no tax were due. Nothing in this clause is a statement that your purchase is untaxed. The Payment Terms govern tax, invoices, business buyers who supply a valid tax identifier, currency conversion and how the charge appears on your statement.

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5.3 Payment processing. Payments will be taken through Stripe on Stripe's own hosted pages. We never receive or store your card number, security code or expiry date.

5.4 What you submit, and what we may do with it. You grant us a non-exclusive, worldwide, royalty-free licence to use your brief for the sole purpose of producing and delivering your report and keeping the records described in the Data Retention notice.

That licence is bounded in one respect we state here rather than leave to a schedule. The name and the contact address of the person your report is about are a third party's information. You have no authority to license them to us, we claim none from you, and supplying them is not that person's agreement to anything: their agreement is the separate step in 4.6. The copy of your brief held with your order will be redacted of the subject's name when the report expires or is deleted, whichever comes first, whether or not anybody asks.

You warrant that you are entitled to supply what you submit and that it is lawful where you are; that warranty reaches what you wrote, not the existence of the subject. Your context field will never be quoted in a finding, cited as a source, shown on a link view, printed on any page of an exported file, or served in the report data, and it is never shown to the subject in the request under 4.6(b). The rights of the person your report is about are set out for them at If a Report Names You, and nothing in this contract limits them.

5.5 Our role, and yours. We decide what is collected about a report subject, from where, how it is analysed, how their agreement is sought under 4.6 and how long any of it is kept. For that processing we are the controller. You are not our processor and we are not yours, and no data processing agreement arises between us in respect of it.

What you decide is separate and it is yours: that a particular person is analysed at all, the purpose you buy for, the context you supply, and what you do with the report after we deliver it. You are responsible for those decisions and for the warranty in 4.3. Where the law treats a decision of yours as making you a controller of a subject's personal data, alone or jointly with us, nothing in this contract displaces that or relieves you of the duties that attach to it, and nothing in this contract limits any right of contribution or recourse either of us has against the other, or against a third party, in respect of a claim brought by a report subject.

5.6 Records of what you accepted. We will record against your order a content hash of the version of these terms, of the Privacy Policy and of the product page shown to you, the wording of each separate control you actioned as it was displayed, the version identifier of that wording, and the time. Where 4.6(b) applies we will also record the request we sent, the reply we received and when. That record exists so both of us can prove later what was agreed, and so that the person the report is about can be shown what they agreed to.

6. Your right to withdraw, and how it is given up

6.1 The right. If you are a consumer in the European Union or the United Kingdom you have a statutory right to withdraw from a distance contract for digital content or a digital service within fourteen days, without giving a reason and at no cost, subject only to 6.2. The period runs from the day the contract is formed, which under 5.1 is the day we confirm your order after payment is authorised. If you are a consumer elsewhere, the mandatory rules of the country where you habitually live may give you a comparable right, and 20.2 preserves them.

6.2 How it can be lost. Where the finished report has been supplied to you, your right to withdraw is lost, and only where all three of the following are satisfied:

(a) before we begin producing the report, you expressly request that we begin producing it immediately;
(b) before we begin producing the report, you acknowledge that you will lose your right of withdrawal once the report has been supplied to you; and
(c) we confirm both of those statements to you on a durable medium, at the latest at the moment the finished report is first made available to you.

Until the finished report has been made available to you, nothing has been given up: you may cancel for any reason and be refunded in full, with no deduction for work already done or compute already spent.

6.3 How we will take (a) and (b), and the exact words. Both statements will be taken on our own site, immediately above the pay control, as one control that you action yourself and that carries the two statements in one sentence. It will not be pre-ticked and will not be actioned by us on your behalf. It will not be bundled with acceptance of these terms, with the Privacy Policy, with the warranty in 4.3, with the attestation in 9.2, or with any other confirmation. The words will be these, and no others:

"I ask LEMANS LABS to begin producing this report immediately, and I understand that once the finished report has been delivered to me I lose my fourteen-day right to withdraw from this purchase."

The same sentence, unchanged, appears in the confirmation under 6.4. Against your order we store the rendered wording of the control exactly as it was displayed to you, its version identifier, and the time you actioned it.

6.3.1 This clause is the only specification of that control. Where any other document we publish describes the control differently, including section 3 of the Refund Policy, this clause governs, the difference is an error in that document, and we will correct it. Both documents are rendered from one source text, and a test asserts that the strings they display are identical, because a waiver that depends on wording cannot depend on two documents agreeing by hand.

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6.4 How we will do (c). By email to the address used for the order, sent automatically on confirmation of your payment and in every case before the finished report is first made available to you. It will reproduce statements (a) and (b) in the wording that was displayed to you, together with the entity details in section 1, the price and the tax you paid, and the position in 6.5. It will be sent from the payment step rather than from the report pipeline, so that a failure in report production cannot prevent it. If it is not sent, 6.5 applies and no argument from us can cure it.

6.5 The honest position. If we do not send that confirmation, the waiver is not effective and your statutory right of withdrawal survives. If you then withdraw within fourteen days you are entitled to a full refund, and we will not deduct anything for work already done.

6.6 Withdrawing. You can withdraw by telling us clearly that you have decided to withdraw. You do not have to use any particular form of words, you do not have to give a reason, and no form is required. Write to [email protected], or to LeMans Labs OÜ, Valukoja 8/1, 11415 Tallinn, Estonia. Your withdrawal takes effect on the date you send it rather than the date it reaches us, and sending it before the fourteen days are up is enough even if it arrives afterwards. The Refund Policy contains a model form you may use and do not have to. We will confirm receipt on a durable medium without delay.

We will also provide a withdrawal function on this site that you can use without signing in, because you will not have an account when you buy. That function is not built today, and until it is the routes in the paragraph above are the routes.

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6.7 Relationship to the Refund Policy. This section states the right, the conditions on which it can be lost, and the mechanics by which we take them. The Refund Policy describes the same right from the refund side and states how money is returned. Where the two differ on the right or on the mechanics, this section governs; where they differ on how money comes back, the Refund Policy governs. Neither can make effective a waiver that this section says is not effective.

6.8 After delivery, there is no general right to change your mind. Once the finished report has been supplied to you and the conditions in 6.2 are met, we do not offer a refund simply because you have read the report and would rather not have bought it. What survives that, in full, is: your statutory conformity remedies in 10.6, which are not conditioned on our agreeing with you; the automatic refunds in 7.2, in 4.7 and in 16.4; the refund that follows a withdrawal under 8.8 or 15.4; and the narrow discretionary cases listed in the Refund Policy. We say this plainly rather than leave it to be discovered, because a report is delivered at once, cannot be returned, and is the whole of what you bought.

7. Delivery, availability and the 90-day window

7.1 Production and timing. Your report will be produced after payment, or after the confirmation in 4.6(b) where that applies, and delivered when it is ready. The delivery estimate shown on the product page is an estimate and never a commitment. If we have not delivered within a reasonable time you may cancel the order and receive a full refund.

7.2 If production fails. A report that cannot be produced is never billable. The order will be refunded in full, automatically, without you having to ask. The same applies where a report cannot reach the source floor in 10.1, and where a consent request under 4.6(b) is not confirmed.

7.3 The 90-day window. A delivered report will remain available to you online for 90 days from the moment it is ready. At the end of that period online access ends, every link you created under 8.6 stops working, and our copy of the report, the evidence behind it and the files we generated from it are deleted on the schedule in the Data Retention notice. Expiry is the end of access, not a deletion of your rights under this contract.

What expiry does not reach is a file you exported under 7.4 before the window closed. It sits on your own device, we have no way to delete it and we do not claim one. It stays inside your licence under section 8, and section 8 is what governs it after our copy is gone.

7.4 What you can keep, and what ends at 90 days. A report is read in your account for the 90 days in 7.3. Inside that window you can export it to a PDF file and keep the file. The file does not expire when your access does.

The file is yours to keep but not yours unconditionally. An exported file is the report, so everything sections 8 and 9 say about a report is true of the file, including after the 90 days are over, and your licence to it ends in the four situations in 8.8 – one of which belongs to the person the report is about rather than to us. Where we correct or withdraw a report, 10.7 says what you must then do with the file and what we may require of you.

We state the export and its limits here, in the clause about delivery, and in the price panel on every product page, which renders from one constant so that it cannot differ between them. We name no other surface, because a clause should not certify a page it does not render. What a buyer takes away is material to the purchase and a buyer is entitled to meet it before paying rather than in a retention schedule afterwards.

Nothing in this clause prevents you from quoting or transcribing a report for your own use within the licence in section 8.

An earlier draft of this contract said there was no export at all, and an earlier one before that said a downloaded file was yours permanently. Neither ever bound a buyer, because nothing has been sold under either. This clause replaces both, and it does not restore the word permanently: a link we can extinguish and a file we cannot are different things, and 8.6 and 8.8 say which is which.

7.5 Access and credentials. Signing in will be by a single-use code sent to the email address used for your order. There is no password. Because of that, anyone who controls that mailbox, and anyone you give a sign-in code to, can read your reports.

A link is not the same thing. You name the recipient and give us an address for them, we send the link to that address ourselves, and before the first view that person confirms the address with a single-use code – the same mechanism you sign in with. There is no anonymous link for anyone to forward, and a link in the hands of somebody you did not name opens nothing. What no link can control is a recipient who shows another person their screen, and neither can we. You are responsible for the security of your own mailbox, for what you do with a code, and for who you name.

You are not responsible for a failure on our side and we remain liable for one: a code or a link sent to an address you did not give us, a link that still works after you or we revoked it, a report reachable by someone who was never given a link, or any other failure of our systems or of a provider we chose. Tell us at [email protected] as soon as you think someone else has access, and we will revoke every code and every link for your reports on the day we hear from you.

Revoking reaches every code and every link, because every view of a report is served by us. It does not reach a file that has already been exported. We say so here rather than let you assume that one message to us pulls everything back, because it does not and no wording of ours could make it.

7.5a What we record when a report is reached. Each time a sign-in code is issued and used, each time a report is opened, each time you create a link or revoke one, each time a code is sent to a named recipient and used, each time that recipient follows a link, and each time a report is exported to a file, we will record that it happened, when, against which order, and the network address it came from in hashed form. An export is its own event and not a kind of opening, because it is the moment a copy leaves our reach and the record of when it left is the only account of that copy we will ever have. We record it because a service that signs you in without a password must be able to show what was done with the access it gave, and because it is how we answer a question about a payment. What is recorded and how long it is kept are in the Data Retention notice; it is kept for as long as the payment for that order can still be disputed. It is not used to profile you and is not used for marketing.

7.6 Availability. We will use reasonable care and skill to keep the site and the service available. We do not offer an uptime guarantee or a service level agreement, and any internal availability target we hold is an operational target rather than a promise to you. We may suspend the service for maintenance, and we will keep planned maintenance short and announce it in advance where we can.

What we do promise is this. Where your report is not available to you for any period inside your 90 days, for any reason and whatever the cause, we refund the part of the price matching the days you lost, counted in whole days and rounded up in your favour, without your having to ask; and where the interruption deprives you of substantially what you bought, you may cancel and be refunded in full. We pay this in money rather than by extending the window, and 16.3 explains why. Nothing in this clause limits our liability for a failure to use reasonable care and skill, and nothing in it affects your rights under 10.6 or section 11.

7.7 Suspension during a payment dispute. If your bank or card issuer opens a dispute against a charge, we may suspend access to the report that charge paid for until it is resolved. We will not delete the report while the dispute is open.

8. What you may do with a report

8.1 We do not publish reports. We do not publish reports, we do not index them, we do not list them, and we do not sell or supply a report to anyone as a product. A report is delivered to you and to nobody else, with two exceptions we would rather state here than have you discover later.

A link you create under 8.6 is not one of them. The disclosure there is yours, not ours: you choose who reads it. You name the recipient and give us an address for them, we send the link to that address ourselves, and before the first view that person confirms the address with a single-use code – the same mechanism you sign in with. We serve the page because there is no address in our storage that anyone can hold and every view of a report goes through us, which is the whole reason a link is something we can switch off. Serving a view on your instruction is not us publishing, listing or supplying the report, and it is not a third exception to this clause.

First, where the person a report is about exercises a right to know what we hold about them, we will tell them what the report says about them, what sources it used and when it was produced. We will not tell them who bought it, and If a Report Names You sets out the limits we apply. Where that person confirmed under 4.6(b), they already know the report exists and who asked for it, because we told them before it was produced.

Second, we will disclose a report where the law or a court requires it, and we will tell you when we do unless we are forbidden from telling you.

There is no third exception.

8.2 Your licence, and how it can end. We grant you a non-exclusive, non-transferable licence to use your report for your own internal decision-making, including reading, printing, storing, exporting it to a file, showing it to the people 8.3 and 8.5 permit and circulating it internally, as set out below. A file you export is the report, so the licence covers it on the same terms and holding a file widens nothing. It has no fixed end date and does not expire when your online access ends at the close of the 90 days. It ends only as set out in 8.8. We do not describe it as perpetual, because the person a report is about can bring it to an end under 8.8(c) and we are not prepared to sell you a promise that outranks them.

8.3 Who you may show it to, where the report is not about you. This clause governs a report about a company and a report about a person other than you. Where the report is about you under 4.6(a), 8.5 governs who may read it and this list does not bind you.

This list is exhaustive: your own personnel, including your directors and officers; your own professional advisers, meaning a lawyer, accountant, auditor or other adviser you have retained who is under a professional duty of confidence; and, if you are an investment firm, the members of the investment committee taking the decision and the professional advisers of the fund taking it. In every case, only for your own internal decision-making on the matter you bought the report for, and only on the same restrictions that bind you.

Nobody outside that list is permitted. In particular you may not show such a report, or any finding or score in it, to your own investors or limited partners, to a board observer or other appointee of an investor, to a co-investor or prospective co-investor, or to a portfolio company. Where the Acceptable Use Policy or any other document of ours appears to permit a wider circle for a report of this kind, this clause governs and the narrower reading applies.

A link under 8.6 and an exported file do not widen this list. When you name a recipient you are telling us that person is inside it, and we act on what you tell us. The code in 8.6 proves that the person reading is at the address you gave; it proves nothing about whether this clause permits them, and we cannot check that. Naming somebody outside the list is a breach of this section by you rather than a permission granted by us.

8.4 What you may not do with it. You may not publish it, post it, supply it to the press, or quote from it publicly, with or without attribution to us. You may not resell it, syndicate it, or make it available as part of any product, dataset or service.

The first sentence does not apply to a report about you under 4.6(a): who reads that report is your decision, and 8.5 is where we say so. The second sentence applies to every report, including one about you, because a licence to read an assessment of yourself is not a licence to sell it on.

8.5 Reports about a person. There are two cases and they behave differently, because in one of them the person the report is about is you and in the other they are not.

Where the report is about you under 4.6(a). Who reads it is your decision. It is an assessment of you, built from your own public record, and the audience for it is yours to choose: your investors, your limited partners, your board, a co-investor, a regulator, a court, or anyone else you judge fit. The list in 8.3 does not bind you here, and neither does the first sentence of 8.4. What still binds you is the rest of 8.4 and section 9: you may not resell the report, syndicate it or build it into a product or a dataset.

The Acceptable Use Policy, the Intellectual Property notice, the Privacy Policy and If a Report Names You give the same answer. They summarise it and 8.3 carries it in full, so where a summary is shorter it is shorter and not different. Until this version those four and this clause answered the question four different ways, and one of them claimed to outrank this contract. None of them does. Where one of them reads differently rather than shorter, that is an error in that document, this clause governs, and we will correct it.

Where the subject is a natural person other than you. Two situations reach this case: a report the subject confirmed under 4.6(b), and a company report whose subject turns out in substance to be a single living person, such as a sole trader, a named partnership or a one-person company. In the second, that person confirmed nothing and may never learn the report exists.

You may not disclose the report, or any finding or score in it, to that person's employer, colleagues, counterparties, customers, family or associates. You may disclose it to the subject. Where you are considering an investment in or a transaction with a company the subject is involved in, you may circulate the report inside your own organisation under 8.3, but not to that company, its board or its other shareholders.

That restriction is the whole of the control, and we would rather say so than imply a machine behind it. Such a report exports to a file and opens by a link like any other. What keeps it inside this clause is you, and 10.7 is what we can require of you if it gets out. Where such a report is produced without that person's confirmation, what makes it lawful is our own legitimate interest rather than their agreement; the Privacy Policy sets that out, and it is a weaker footing for a file than for a screen.

8.6 Export and links. A report leaves the page you read it on in two ways, and they are not the same kind of thing.

(a) A file. Inside the 90 days you can export a report to a PDF. The file is the report: 8.3, 8.4, 8.5 and section 9 apply to it exactly as they apply to what you read online, including after the 90 days end. Every export is recorded as its own event under 7.5a, and every page of the file carries what 8.7 requires.

(b) A link. You can give one named recipient a link to read the report. You name the recipient and give us an address for them, we send the link to that address ourselves, and before the first view that person confirms the address with a single-use code – the same mechanism you sign in with. There is no anonymous link and no link that works for whoever holds it, so a forwarded link reaches nothing: the code goes to the address you named, not to whoever opened the message.

Every view is served by us. There is no address in our storage that a recipient could hold and no copy of the report sitting anywhere a link could point at instead of us, which is why a link is something we can switch off. Every link created, every code sent and used, and every view is recorded under 7.5a. A link cannot outlive the 90-day window in 7.3, and a revocation stops every link to that report from the next request. A recipient must be somebody 8.3 and 8.5 permit; where 8.3 applies to the report, naming somebody is your representation that they are inside its list.

Creating a link asks you for something, at the moment you create it. Where the report is about you, we ask for your permission to disclose an automated assessment of you to the person you name. It is a separate step at that moment, not something taken at checkout, because agreeing to receive a report about yourself is not agreeing to send it to somebody else, and a permission that covers both is not a permission to either. You can withdraw it at any time, and withdrawing it extinguishes the links you created under it.

The difference between the two, said plainly. We can extinguish a link, and we can say so because every view goes through us: from the next request it stops working, wherever the recipient is and whatever they have bookmarked. We cannot extinguish a file. Once it is exported it is on your device and out of our reach, and no revocation, no deletion by us and no clause in this document changes that. What reaches an exported file is your obligation under 8.8 and 10.7 to destroy it and, where we ask you in writing, to recall it from everyone you sent it to. Those are obligations we cannot verify. We would rather write that than write that we recall every copy, which is the one sentence here that could never be checked.

8.7 The legend travels with what a reader can see. A confidentiality legend will appear in the report header and on every link view, because a restriction stated only in a terms page is not in front of the person reading the report.

An exported file carries more than the legend, and on every page rather than once at the front, because a single page of a PDF is separated from the rest of it as easily as it is printed and whoever ends up holding that page has nothing else to read. Every page will carry the version of the report it was exported from; the date and time of the export; the confidentiality legend; the sentence in the box at 9.2 barring use for employment, credit, insurance and housing decisions; and a link to If a Report Names You, so that a person who finds a page about themselves has a route without having to work out who we are first.

Those five are what makes a loose page honest on its own. The version and the time do the most work of the five, and 10.7 is where that matters: they are how a reader tells whether the page in front of them has since been corrected.

8.8 When the licence ends. Your licence to a report ends on any of the following:

(a) your breach of this section 8, of 4.3, of 4.6, of section 9 or of the Acceptable Use Policy;
(b) a full refund of the price of that report, whether under section 6, under 7.2, under 16.4, under the Refund Policy, or by reversal of your payment;
(c) our withdrawal of that report under 15.4 because the person the report is about has withdrawn a confirmation given under 4.6(b), has objected to our processing, has exercised a right of erasure or restriction, or is on the suppression list described in If a Report Names You; or
(d) our withdrawal of that report because a court, a supervisory authority or the law requires it.

We may act under (c) and (d) at any time, whether or not you are in breach, and however long ago you bought the report. Where the licence ends for a reason other than your breach you are refunded in full and you pay nothing for the period you held the report. Where it ends under (a) no refund is due.

When the licence ends you must stop using the report and every finding and score in it, stop circulating it, tell anyone you gave it to under 8.3 that the licence has ended and that they must do the same, and delete or destroy every copy you control – any file you exported, any transcription, extract or screenshot you made, and any copy held by your advisers. Where we ask you in writing, 10.7 applies as well: recall the report from everyone you passed it to, pass our notice on to them within five days, and confirm to us that you have.

Three things happen when a licence ends and only two of them are ours. Your online access ends at once. Every link you created stops working from the next request, because we serve each view ourselves and check the licence when we do. The third is the file, and it is not ours: an exported file is on your device, we have no way to reach it, and we will not write that we have. Deleting it is your obligation under this clause and one we cannot verify. That is the whole of the gap, and we would rather name it than round it off into a sentence about every copy being destroyed.

Where we act under (c) we will tell you that the licence has ended and what you must do. We will not tell you who asked or what they told us, and we will not ask you to agree to any of it at the time, because the right we are honouring belongs to somebody who is not a party to this contract.

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9. What you may not do

9.1 The full list. The conduct rules are in the Acceptable Use Policy, which forms part of this contract. This section carries the four prohibitions that must be citable from the contract itself.

9.2 Regulated decisions. This is a bar, not a disclaimer.

This report is not a consumer report. It must not be used to make decisions about employment, credit, insurance or housing. It is not produced to the accuracy standards those decisions require.

You must not use a report, or anything in it, to make or inform a decision about a person's employment, engagement, promotion, credit, insurance, tenancy or housing, or to supply information to anyone else for those purposes. Before checkout opens you will be asked to confirm this as a statement that starts unticked. On a report about a natural person it is taken together with the confirmation in 4.6(a) that the report is about you, as one control carrying both statements; it is bundled with nothing else, and the wording you were shown will be stored with your order.

9.2.1 What we undertake on our own side. This bar binds us as well as you, because a bar in a contract is worth nothing if our own pages invite the use it prohibits. We do not offer, market, price, optimise or position any product for employment, engagement, promotion, credit, insurance, tenancy or housing decisions, and we do not describe any category of buyer who makes those decisions as a user of one. We will refuse an order whose brief or stated purpose discloses such a use, and cancel and refund it if we learn of one afterwards. The sentence in the box above is rendered from a single source text and appears without variation on the product pages, at checkout above the pay control, in the report above the score, on every page of an exported file, on every link view, in the delivery email, and in the Acceptable Use Policy. If it is missing from any of those places that is our failure, not yours, and it is not a reason the bar does not apply to you.

9.3 Harm to a person. You must not use a report to harass, stalk, intimidate, threaten, defame or discriminate against anyone, to monitor a current or former partner, to expose a person's private life, or to publish a person's contact or location details.

9.4 Our systems and our material. You must not attempt to reach accounts, data or systems that are not yours, circumvent a rate limit or a technical control, or use a report or the samples to build a competing product, model or dataset. Automated access to the site is governed by the Intellectual Property notice, which is the only place that question is answered.

9.5 Credentials, links and files. You must not share a sign-in code or resell access to your account. You must not pass a link to anyone other than the recipient you named it for, or post one where it can be found or indexed: it will not open for them, but an address that identifies a report is a disclosure in itself. You must not send an exported file to anyone 8.3 and 8.5 do not permit. The rule about files is the stricter of the two on purpose: a link stops working when it is extinguished and a file does not.

10. Accuracy, correction and your remedies

10.1 What we promise, and what we do not. We will apply the published method in the AI Transparency notice to sources we believe to be reliable, and every finding will name the evidence behind it and carry the evidence strength calculated from that evidence.

We commit to one floor and to no other number. A company report will read at least forty distinct sources and a founder report at least twenty-five, both floors applying to the Executive Package, counted as distinct registrable domains in the way the AI Transparency notice describes, and the number actually read will be printed in the report so you can check it against this clause. That floor is a term of this contract. A report that cannot reach its floor is not delivered to you and is not charged for: it fails and is refunded in full and automatically under 7.2. Above the floor we promise no number of sources, because how much material exists about a subject is a fact about that subject's public record rather than a feature of this product.

We do not warrant that a report is complete, verified or free of error, because the public record is none of those things, and we do not use those words about our output.

10.2 The standard, and who applies it. A report conforms if it matches the description in 2.5 and in section 3 and meets the release requirements in the Report Accuracy notice. Whether it conforms is judged against that standard objectively. It is not for us to decide whether our own product conforms, and nothing in this section conditions your remedy on our agreeing with you.

10.3 Telling us something is wrong. Write to [email protected] with the report, the finding and what you say is wrong. No particular form of words is needed, you do not need to cite a clause, and there is no fee.

We will acknowledge within two business days of your message arriving. The clock runs from when your message arrives, not from when we decide we have enough to work with; if we need something from you we will ask for it inside those two business days and tell you what difference it makes to the date. Where the subject of the report is a natural person and the disputed statement is unfavourable to them, we suppress that statement from the report while we examine it, under the Report Accuracy notice; suppression is not an admission that the statement is wrong. We will give you a substantive answer within twenty-one days, and sooner where we can.

Where the same message is also a request from the person the report is about, the shorter of the periods in this clause and in If a Report Names You applies, and those are shorter. We keep a register of these requests, what we re-examined and what we decided.

A business day means a day other than a Saturday, a Sunday or a public holiday in Estonia, and every period stated in days across our documents is counted the same way.

10.4 What we will do. We re-examine the evidence behind the finding and do one of three things, on the evidence rather than on preference: correct or remove the finding and regenerate the affected part of the report at no cost to you; mark the statement as contested, record the position put to us, and suppress it from the report and from any later regeneration of it; or explain why the finding stands, with the evidence. We do not negotiate over the substance of a delivered report, and 10.8 is what happens when the person the report is about is the one complaining.

A score is open to the same route as a finding. Every report carries that route inside it, so it is in front of whoever is reading rather than in a terms page they have not opened: you can ask us to look again at a dimension value or at a headline, and you can put your own position on the record against it. A person does that looking, not the system that produced the number. What we will not do is move a figure because somebody would prefer a different one – the arithmetic in 3.2 is fixed and published, so a score moves only where a judgement behind it moves on the evidence.

10.5 If you disagree with the outcome. Say so, by replying to our answer or by writing to [email protected] and marking your message for escalation. We will look at the matter again and give you our final position in writing, so that you have something to take elsewhere.

We will not describe that as an independent review, because it is not one. This company is small enough that the second look will usually be a second and separately documented examination by the same person, against the evidence rather than against our first answer. We would rather tell you that than imply a panel we do not have. If that changes, this clause changes with it.

Escalation is free, requires no particular form of words, does not use up any other route, and affects nothing in 10.6, in section 20, or in your right to go to a court or to a consumer body at any time.

10.6 Your statutory remedies are not replaced by this section. If you are a consumer and a report does not conform, you are entitled to have it brought into conformity, and to a price reduction or to terminate the contract and be refunded where that is not done within a reasonable time or would cause you significant inconvenience. Those remedies stand on their own. The correction route in 10.4 is offered in addition and is not your exclusive remedy.

10.7 A superseded report, and what we can require of you. If we tell you that a report or a finding has been withdrawn or corrected, you must stop using and circulating the superseded version, delete the copies you control including any file you exported, and tell anyone you gave it to under 8.3 that it has been superseded.

Three further obligations follow if we ask you for them in writing, and they are obligations rather than requests. Recall the report from everyone you passed it to, by a link, by a file or by hand, and pass it to nobody else. Give each of them the notice of the correction or the withdrawal that we send you, in the words we send it in, within five days of our request. Tell us in writing when you have done both.

We may ask whether or not you have done anything wrong, and usually you will not have: a correction is normally ours to make because the public record was wrong, or because the person the report is about told us so and was right.

We ask because our own reach stops short. A correction changes what we serve, online and on every link, from the moment we make it. It cannot change a file that has already left, and no clause of ours puts a hand on somebody else's device. When the person a report is about asks what became of a copy that reached a third party, this is the whole of what we can do about it, and we would rather owe them a route that runs through you than an assurance that runs on nothing.

This obligation survives the end of your licence and of this contract, and it reaches an exported file as well as any transcription or extract you made while the report was available to you. Every page of an exported file carries the report version and the time of export under 8.7, so a reader holding one page can tell which version they have and you can tell which of your files to destroy.

10.8 Suppression or correction on a subject's notice is not, by itself, a defect. Where the person a report is about tells us that a statement about them is wrong, we may suppress that statement from the report while we examine it, and we may correct or remove it where the evidence does not support it. We will tell you when we have done it and why, without telling you who complained or what they told us.

A suppression or a correction made on that route is not by itself a failure of the report to conform to its description, is not by itself a breach of this contract, and does not by itself entitle you to a refund. A report that leaves a statement in front of you after the person it is about has told us it is false is not the product described in 2.5. Honouring that route is part of what you bought rather than a deduction from it, and a rectification right is not waivable and does not depend on our agreement or on yours.

That is the whole of what this clause does. It does not touch 10.6: if what remains after a suppression does not match the description in 2.5, your statutory remedies apply in full and are not conditioned on our agreeing with you. If a suppression or correction leaves the report below the specification in the Report Accuracy notice, including its section count and the source floor in 10.1, we will tell you and refund you without your having to ask. If a report is withdrawn altogether under 15.4, you are refunded in full.

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11. Consumer rights these terms do not affect

11.1 What is never limited. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for intentional wrongdoing or gross negligence, or for any other liability that cannot lawfully be excluded or limited.

11.2 Consumer statutory rights, named. If you are a consumer, nothing in these terms affects your right to receive a report that conforms to its description; your remedies if it does not, as set out in 10.6; your right of withdrawal in section 6 to the extent it has not been validly given up; your right to rely on the public statements we make about the product; or your right to complain to a consumer authority or an out-of-court body.

11.3 The difference between a carve-out and a saving clause. A saving clause leaves an unfair term standing and asks the reader to work out how much of it survives. We do not use one, and we do not ask you to accept a term on the footing that it applies only so far as the law allows, because a term that is unfair is not made fair by such a sentence.

A carve-out is a different thing. It states what a limitation does not reach, so the limitation can be read and applied without anyone having to guess. Clauses 11.1 and 11.2, the exclusions stated in 12.1 before the numbers, and 12.6 and 12.7, are carve-outs. They are operative terms of this contract, we do rely on them, and nothing in this clause affects them.

Every term in section 12 is written to be fair as drafted. If a court holds that one of them is not, that term falls, the carve-outs in 11.1 and 11.2 stand, and the rest of this contract continues so far as it can be applied without the term that fell.

11.4 Who is a consumer. Whether you are a consumer is decided objectively under the law that applies to you, on the purpose you were actually buying for, and not by anything you tell us or by any label in this contract. We sell through a self-serve checkout and cannot verify your status.

A validated business tax identifier supplied at checkout together with an organisation name is treated as an indication that you were buying for business purposes, and nothing more. It is a presumption. It is rebuttable at any time, including after delivery and after a dispute has begun, by anything that shows the purpose of the purchase, and if you tell us you were buying for a purpose outside your trade, business, craft or profession we will treat you as a consumer unless we can show that you were not.

Where you are a consumer, the terms written for a business buyer do not apply to you: 12.3, 12.5, section 13 and 20.3 do not apply, and 12.2, 12.4, this section and 20.2 do.

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12. Limitation of liability

12.1 What is never capped, stated before the numbers. Nothing in this section limits or excludes:

(a) any liability listed in 11.1, which includes death or personal injury caused by our negligence, fraud, intentional wrongdoing and gross negligence;
(b) any liability that cannot lawfully be limited under the consumer regime that applies to you;
(c) a refund we owe you under section 6, 4.7, 7.2, 7.6, 8.8, 15.4, 16.4 or the Refund Policy;
(d) the cost to us of performing section 10, including regenerating a report; or
(e) compensation you are entitled to claim as a data subject under data protection law.

Subject to that, our liability to you is limited. For a consumer the limit is the greater of what you paid and the cash floor in 12.2. For a business buyer it is the cash figure in 12.3.

12.2 Consumers. Our total liability to a consumer buyer for all claims arising out of or in connection with a report or with this contract is limited to the greater of (a) the amount you paid for that report and (b) EUR 500, or the equivalent of that amount in the currency you paid in, taken at the rate on the day the claim arose.

The figure in (b) is a floor under our liability. It is not a valuation of your loss and not an estimate of it: it is the amount below which we will not ask a court to reduce what we owe you. We considered capping our liability at the price paid and rejected it, because a cap at the price of a single report, on a product whose foreseeable harm is reputational, would be an exclusion of liability wearing the clothes of a limitation, and an unfair term is void rather than reduced, which would leave no limit at all. If the figure in (b) is absent from the version of these terms shown to you when you ordered, this clause does not apply to that order and our liability to you for it is not limited by this section.

12.3 Business buyers. Our total liability to a business buyer for all claims relating to a particular report is limited to the amount paid for that report. For claims not relating to a particular report it is limited to the total paid by that buyer to us in the twelve months before the claim arose.

12.4 What we are liable for, if you are a consumer. We are liable for loss you suffer that is a foreseeable result of our breach of this contract or of our failure to use reasonable care and skill. Loss is foreseeable if it is obvious that it will happen, or if at the time of the contract both of us knew it might. We exclude no category of loss for consumers.

12.5 What we are not liable for, if you are a business buyer. We are not liable to a business buyer for indirect or consequential loss, or for loss of profit, revenue, business, opportunity, anticipated saving, goodwill, reputation or data, however arising.

12.6 What this section does not reach. Nothing in these terms limits or affects the rights of any person who is not a party to them. In particular, the subject of a report is not a party to this contract and their rights against us are not capped, waived or affected by anything you and we agree here. That is true whether or not they confirmed under 4.6(b): a confirmation is agreement to a report being produced, not agreement to any term of your contract with us. Those rights are described in If a Report Names You.

12.7 Refunds and corrections are outside the cap. Neither 12.2 nor 12.3 applies to any refund listed in 12.1(c) or to the cost to us of performing section 10.

12.8 Transparency. This section is written in the same plain language and at the same size as the rest of this document, and 12.1 states what is never capped before any number appears.

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13. Indemnity, for business buyers

13.1 Who this applies to. Only a buyer acting for the purposes of a trade, business, craft or profession, and only where 11.4 is satisfied. It does not apply to a consumer, whose liability to us is only what mandatory law provides.

13.2 The indemnity. A business buyer will indemnify us against claims, losses, damages, liabilities and reasonable costs, including reasonable legal fees, to the extent they arise from that buyer's own breach of this contract or its own unlawful act or omission, and in particular from:

(a) a claim by the subject of a report, or by anyone else, arising from what you did with the report, including any disclosure, publication or use in breach of section 8 or section 9;
(b) a breach of the warranty in 4.3, including an assertion under 4.6 or 4.3(h) that you knew to be untrue;
(c) use of a report to make or inform a decision of a kind prohibited by 9.2; or
(d) a third-party claim that what you submitted under 5.4 infringed their rights.

13.3 Limits on it. It does not extend to anything caused by our own act, omission or breach, or to the part of a claim that concerns the content of the report itself rather than your use of it. We will tell you promptly about any claim we intend to pass on, will not settle it without consulting you, and will let you take over its conduct where the law allows.

13.4 Survival. This section survives the end of this contract.

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14. Sanctions, restricted parties, screening and where we sell

14.1 Eligibility. You must be aged 18 or over and able to enter a binding contract.

14.2 Your representation. By ordering you represent that you are not, and are not acting for, a person or entity subject to sanctions or designated on a restricted-party list applicable to us; that you are not located in a territory subject to comprehensive sanctions; and that, so far as you are aware, the subject of your report is not such a person or entity.

14.3 Ours. We may refuse an order, cancel it after payment with a full refund, or stop a report in production where we believe on reasonable grounds that 14.2 is or has become untrue. Screening by our payment processor does not discharge this and tells us nothing about who a report is about.

14.4 What we do and do not supply. We supply a written analysis of publicly available information. We do not supply software, source code, encryption, hardware or technical data of a kind subject to export control, and receiving a report from us does not require you to hold an export-control authorisation. That statement is about the nature of the product. It says nothing about who the parties to a transaction are, which is dealt with in 14.2, 14.3 and 14.5.

14.5 Screening we will carry out ourselves. Before a report is produced we will screen the name of its subject, and your name, billing country and the country of the payment method used, against the restricted-party and sanctions lists applicable to us, and we will refuse the order where there is a match we cannot clear. Where we refuse on that ground the order is cancelled and refunded in full under 15.2 and 15.3. That screening is not built today and checkout will not open until it is. We do not treat our payment processor's screening as discharging it, because that screening sees the buyer and never sees the person a report is about.

14.6 Where we sell. We sell all three reports everywhere. There is no country whose buyers we decline on their own account, and no product that is available in fewer places than the others. The screening in 14.1 to 14.5 is about sanctions and designated persons rather than about territory, and it applies to every order wherever it comes from.

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15. Refusal, suspension and cancellation by us

15.1 Before we take money. We may refuse an order.

15.2 After we take money. We may cancel an order and refund you in full, including where the report is already in production, on any of these grounds: the person named under 4.6(b) has not confirmed within the window, has refused, or has withdrawn a confirmation; the subject has objected to us producing reports about them, or is on the suppression list described in If a Report Names You; we believe the subject does not meet section 4; we believe the subject may be under 18; the brief calls for material we do not produce, including any special category of personal data; the public record cannot be resolved to one identifiable subject, so we cannot be confident the report is about the person you named; section 14 applies; or we believe the order breaches the Acceptable Use Policy, is fraudulent, or is part of a pattern of card testing.

15.3 What we will tell you. That we cannot produce the report, and that you are being refunded. We may not be able to tell you why, and where the reason concerns another person we will not, because confirming that a particular person has refused, has withdrawn a confirmation, has objected or is on a suppression list would itself disclose something about them.

15.4 After delivery. We may withdraw a delivered report, extinguish every link to it, delete it from your account and refund you where 15.2 turns out to have applied, where a confirmation given under 4.6(b) is withdrawn, where you breach 4.3, 4.6, section 8 or section 9, or where we are required to by law or by a court. Where the withdrawal is not caused by your breach you will be refunded in full.

A withdrawal reaches our copy and every link, at once. It does not reach a file you exported before it, and we do not tell a court, an authority or the person a report is about that it does. 8.8 tells you when your licence ends, and 10.7 tells you what you must then do with any copy you hold, the file included, and what we may require of you.

15.5 Suspension and termination of access. We may suspend or end your access to the site and to any account for a breach of this contract or of the Acceptable Use Policy. Suspension ends your access to the report and stops every link to it from the next request. It does not reach a file you exported before it: what governs that file is your licence, and 8.8, 10.7 and section 13 are where the obligations that do reach it are written.

15.6 Your right to stop. You may stop using the service at any time and ask us to close your account and to delete your reports. Deletion destroys our copy of the report, the evidence behind it and the files we generated from it, and extinguishes every link to it, together and with no recycle bin, no soft-delete window and no way for us to restore them. It does not destroy a file you exported: that file is on your own device and we have no way to reach it. That is why the confirmation will ask you to type the subject's name.

Two limits, which we state rather than let you discover. Deletion takes effect in our live systems at once and reaches our backups as those backups roll off, on the cycle in the Data Retention notice; we do not edit a backup, because a backup that can be edited is not a backup. And where the report, a finding in it or your order is the subject of a live complaint, correction request, payment dispute, regulatory enquiry or claim, that notice allows us to hold the material relevant to that matter instead of destroying it. If that happens we will tell you that the material is held, why, and what will end the hold, and it is destroyed as soon as the matter ends. Because a file you exported is outside our systems, deletion by us is deletion of our copy and of every link, and not of a file you already hold or of anything you transcribed by hand; 8.8 and 10.7 say what you must do with those.

15.7 What deletion does not reach, and there is more than one thing. Deleting a report does not delete the record that you bought it. We keep the order, the payment, the wording of each confirmation you actioned at checkout as it was displayed, the request and reply under 4.6(b) where there was one, the times at which the report became ready and was first opened, and the record under 7.5a of each link you created, each link a named recipient followed and each file you exported, for as long as that payment can still be disputed and for as long as tax and accounting law requires. That record holds no part of the report, and once your brief is redacted under 5.4 it names no report subject. We keep it because a deletion you asked for must not also destroy our ability to answer a question about your payment, whether that question comes from you, from your bank or from an authority, and because it is the only way we can honestly tell the person a report is about who reached it and when. The Data Retention notice states the period for every class and governs.

The second thing deletion does not reach is a file you exported. It is not ours to delete, closing your account does not delete it, and section 8 is what continues to govern it.

16. Force majeure and discontinuation

16.1 What is covered. We are not liable for a failure or delay caused by something outside our reasonable control. For this service that specifically includes a model provider, search provider or infrastructure provider withdrawing a service, deprecating a model, changing its terms or refusing to serve a request; the loss of lawful access to a public source; an outage at a provider listed in the Sub-processors notice; and the usual causes of natural disaster, war, civil disruption, cyberattack, power or network failure and change of law.

16.2 Transient events. If an event of this kind prevents a report from being produced, the report fails and the order is refunded in full and automatically under 7.2.

16.3 Effect on the 90-day window. An event of this kind never shortens what we owe you and we do not count an interruption against you. But it does not extend how long we keep the material a report is made from. Our copy of the report, the evidence behind it and the files we generated from it are destroyed 90 days after the report was ready, on the schedule in the Data Retention notice, whatever happens to your access. That period is a commitment we made to the person the report is about, who is not a party to this contract and cannot agree to its extension.

A file you exported outlives that period, and we will not pretend otherwise to the person the report is about. Our copy and every link stop at 90 days. A file stops when you destroy it, which is your obligation under 8.8 and 10.7 and which we cannot verify. That is why 10.7 lets us require you to recall it, and why the obligation reaches you rather than a system of ours.

So where an interruption means we cannot give you, inside those 90 days, the access this contract owes you, we refund you under 7.6 instead: the part of the price matching the days you lost, or the whole price where the interruption denied you the report altogether, in each case without your having to ask. We pay it whether or not you had already exported a file, and we do not ask you which. Working out how much a buyer still had would be us doing arithmetic about our own failure, and the number of days you lost is a fact neither of us has to argue about.

16.4 Discontinuation. If we stop selling a product or stop operating the service we will say so on the site and email everyone holding a report still inside its 90 days. Orders not yet fulfilled are refunded in full. Reports already delivered will remain available for the rest of their 90 days. Where we cannot keep a report available for the rest of its window, you choose between two things and we tell you both figures: the whole of what you paid for that report, refunded; or a refund of the part of the price matching the part of the 90 days you have lost, counted in whole days and rounded up in your favour. You choose, not us. A file you exported before the discontinuation survives it, and your licence to that file continues under section 8. The refund is for the access we can no longer give you and not for the file, so we do not reduce it by anything you already hold.

17. Changes to these terms

17.1 What is fixed. The version in force when you bought a report governs that report for its whole life. We will not change the terms of a purchase already made. We record a content hash of the version you were shown against your order, so this can be checked rather than asserted.

17.2 Changes for future orders. We may change these terms for orders placed after the change. The new version is published on this page with a new effective date.

17.3 Notice. A material change takes effect no earlier than thirty days after publication. During that period we will email the address used for any order that still has a report inside its 90-day window. We use the address you gave at checkout rather than an account address, because you may never have signed in.

17.4 Consumers. A material change to your disadvantage does not apply to you retrospectively and does not apply to a report you have already bought.

18. Assignment and change of control

18.1 You. You may not assign or transfer your rights under this contract, and the licence in section 8 is not transferable.

18.2 Us. We may transfer this contract, and the business it belongs to, on a merger, acquisition, reorganisation or sale of all or substantially all of our assets. Your rights are not reduced by the transfer, and your access entitlement under section 7 and your licence under section 8 continue against the successor.

18.3 What a successor must take with it. We will not transfer information about a report subject unless the successor agrees in writing to be bound by the same retention periods, the same commitment not to publish reports, the same consent rule in 4.6, the same right to withdraw a confirmation and the consequences in 4.7 and 8.8, the same correction and objection routes, and the same suppression list. Where a successor will not accept those commitments, the information is deleted before the transfer rather than transferred. This is a condition of any such transaction, because the people that information is about are not parties to it and cannot negotiate for themselves.

19. Language

19.1 These terms are written in English. The service, the site, the reports and our correspondence are in English only. We do not market, contract or localise in any other language. Prices are shown in one of three currencies under 5.2, which is a currency decision and not a translation.

19.2 If we publish a translation it is for convenience and the English version governs, except where mandatory law in your country requires otherwise, in which case that law prevails.

20. Governing law, forum and complaints

20.1 Governing law. This contract is governed by the law of the Republic of Estonia. Mandatory provisions of European Union law apply where applicable.

20.2 If you are a consumer. Nothing in 20.1 deprives you of the protection of the mandatory rules of the country where you habitually live, and where those rules so provide you may bring proceedings against us, and may be sued by us, only in the courts of that country.

20.3 If you are not a consumer. Harju County Court (Harju Maakohus), Tallinn, Estonia, has exclusive jurisdiction.

20.4 Talk to us first. Write to [email protected]. We will acknowledge within two business days and answer within fourteen days, except where your complaint is about a finding in a report, in which case 10.3 sets the timetable. Nothing in this clause stops you going straight to a court or to a consumer body.

20.5 Out-of-court resolution. A consumer in the European Union may take a dispute to a national alternative dispute resolution body. For Estonia that is the Consumer Disputes Committee (Tarbijavaidluste komisjon), which operates under Estonia's Consumer Protection and Technical Regulatory Authority and publishes its procedure and contact details at komisjon.ee. A consumer body in the country where you live may also be able to take your complaint; tell us which one you have approached and we will respond to it. The European Commission's Online Dispute Resolution platform has been discontinued and is not available; any template or document that sends you there is out of date.

20.6 Data protection. The supervisory authority for this company is the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon), aki.ee, because we are established in Estonia and have no other establishment. You can also complain to the authority in the EU country where you live, where you work, or where the problem happened. The Privacy Policy carries the full position, and If a Report Names You is the shorter route for a person a report names.

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21. Notices and contact

21.1 To us. Legal notices, including service of documents, to LeMans Labs OÜ, Valukoja 8/1, 11415 Tallinn, Estonia, and to [email protected]. Everything else to [email protected]. No prescribed form and no lawyer is required. The registered address in 1.1 is where documents are served on this company whether or not it is published here; publishing it changes nothing about where service is effective and makes it easier to reach us early, which we prefer to the alternative.

21.2 To you. To the email address you gave when you ordered. Please keep it reachable and tell us if it changes. A notice we send there is treated as received on the second business day after we send it, unless you show that it did not arrive or arrived later, in which case it is received when it actually arrived. We do not treat a notice as received where our own sending system reports that it was not delivered. Where a notice ends or reduces something you have bought and it does not reach you, the time you had is extended by the length of the delay and you lose nothing by the failure of delivery.

21.3 Data protection requests. To [email protected]. If a report names you and you did not buy it, read If a Report Names You first: you do not need an account and there is no fee.

21.4 Rights complaints. Notices about copyright, trademarks or other rights go to the address in 21.1 and are handled under the Intellectual Property notice. We host no material published by anyone else, so a notice to us is a complaint about our own material and is dealt with as one. If the complaint is that something we produced about a named person is wrong, the Report Accuracy notice governs and the correction route there is open to the subject of a report whether or not anyone agrees with them.

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These Terms of Service are part of the LeMans Labs legal set and must be read with the Acceptable Use Policy, the Refund Policy, the Payment Terms, the AI Transparency and Limitations notice, the Report Accuracy and Public Data notice, the Intellectual Property notice, the Data Retention notice and the Privacy Policy. There is no separate legal notice page: provider identification, contact, notices, law, forum and the complaints route are in sections 1, 19, 20 and 21 above and in the Privacy Policy. If a report names you and you did not buy anything, start at If a Report Names You.